Information We Collect

Information You Provide Directly

When you sign up for courses or contact us, we collect what you share. This includes your name, email address, phone number, and any questions or feedback you send our way. If you enroll in paid programs, we also process payment details through secure third-party processors.

Automatically Collected Data

Like most websites, ours collects some technical information automatically. Your browser sends us details about your device type, IP address, and how you navigate through our site. We use this to improve the learning experience and spot technical issues before they become problems.

Learning Analytics

We track your progress through courses—which modules you've completed, quiz scores, and time spent on materials. This helps us understand what's working and what needs improvement. More importantly, it lets us provide you with meaningful completion records.

How We Use Your Information

Your data serves specific purposes. We use it to deliver the educational content you signed up for, send relevant course updates, and respond when you reach out. We also analyze patterns across our user base to refine our curriculum and teaching methods.

• Providing access to learning materials and tracking your progress
• Sending course-related emails and important platform updates
• Processing enrollment and payment transactions securely
• Responding to your questions and providing technical support
• Improving course content based on aggregated learning data
• Maintaining platform security and preventing unauthorized access
• Complying with Vietnamese educational and business regulations

Sharing and Disclosure

We share your information only when necessary. Our payment processors handle transaction data, email service providers help us communicate with you, and hosting services keep the platform running. Each provider is bound by confidentiality agreements.

Service Providers

Third-party services help us operate the platform. Payment gateways process transactions, cloud providers host our content, and analytics tools help us understand user behavior. These providers access only the data they need to perform their specific functions.

Legal Requirements

Sometimes we're required to share information by law. This happens if Vietnamese authorities request data through proper legal channels, or if we need to protect someone's safety or enforce our terms of service. We'll notify you when possible unless legally prohibited.

Your Rights and Choices

You have several rights regarding your personal information. You can review what we have, request corrections, or ask us to delete your account. Keep in mind that some data needs to be retained for legal compliance or to provide ongoing services.

• Access: Request a copy of the personal information we hold about you
• Correction: Update or fix inaccurate information in your account settings
• Deletion: Ask us to remove your data, subject to legal retention requirements
• Opt-out: Unsubscribe from marketing emails while still receiving essential course communications
• Data Portability: Request your learning records in a commonly used format
• Restriction: Limit how we process your information in certain situations

To exercise these rights, email us at info@wise-shinepoint.com with your request. We'll respond within 30 days and verify your identity before processing requests that involve sensitive data access or deletion.

Data Security

We take reasonable steps to protect your information. Our platform uses encryption for data transmission, secure servers with regular backups, and access controls that limit who can view personal data. But let's be honest—no system is completely bulletproof.

Security Measures

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Regular security audits and vulnerability assessments
• Restricted access to personal data on a need-to-know basis
• Secure password requirements and account protection features
• Regular backups stored in encrypted format
• Incident response procedures in case of data breaches

If we discover a security incident that affects your data, we'll notify you promptly and explain what happened, what information was involved, and what steps we're taking.

Cookies and Tracking

Our website uses cookies—small text files stored on your device. Essential cookies keep you logged in and remember your preferences. Analytics cookies help us understand which pages are popular and where users get stuck. You can manage cookie preferences through your browser settings.

Types of Cookies We Use

Strictly necessary cookies keep the platform functional. Performance cookies show us how people use the site. Functional cookies remember your settings and preferences. We don't use advertising cookies since we're focused on education rather than marketing.

Children's Privacy

Our platform is designed for adults interested in financial education. We don't knowingly collect information from anyone under 16. If a parent discovers their child has provided us with personal information, please contact us and we'll delete it promptly.

Data Retention

We keep your information as long as you maintain an active account. After you close your account, we retain certain records for legal and business purposes. Learning records stay in our system for five years to support certificate verification. Financial records are kept for seven years to comply with Vietnamese accounting requirements.

Technical logs and analytics data are typically deleted after 90 days. Marketing data is removed when you unsubscribe, though we may keep a record of your opt-out preference to honor your choice.

International Data Transfers

While we primarily operate in Vietnam, some of our service providers maintain servers in other countries. When your data crosses borders, we ensure appropriate safeguards are in place through standard contractual clauses and provider agreements.

Changes to This Policy

We update this policy occasionally to reflect new practices or legal requirements. When significant changes occur, we'll notify you by email and post a notice on the platform. The date at the top shows when this version became effective.

Continuing to use our services after policy updates means you accept the changes. If you disagree with modifications, you can close your account before they take effect.